American Airlines rebooked mother's flight home without her little sons: children were offered to be left alone in New York

The mother of two boys, seven and eight, woke up on August 6 with the thought that it was time for them to go home. But then an email from American Airlines changed everything. msn.

Sarah Ripmaster was scheduled to fly home from New York's LaGuardia Airport to Chicago O'Hare International Airport on August 6th. But American Airlines rebooked her, but not her children.

Ripmaster said the first thing she felt was fear.

“Yesterday I woke up in New York with a notification that our flight was canceled due to lack of crew. I had a different record locator than my boys, but they were connected to each other in the system,” Ripmaster said.

She said she was rebooked to fly out later on Saturday. But the system disconnected the boys' booking. The mothers were told that the next flight they could put them on would be on Tuesday.

Ripmaster then spent hours on the phone with customer support, trying to fix the frustrating situation. “When I got through, the woman I spoke to from American Airlines was nice, but the process was broken,” she said.

Ripmaster and her sons were finally rebooked to fly together via Nashville on August 7th. She said they were flying home to Chicago later that day, even though that flight was delayed.

On the subject: American Airlines stops flights to two cities in New York due to lack of pilots

Ripmaster said she is a member of the Platinum program. And so she was very surprised that she was not offered any compensation. "I was very upset. But I wonder what people who do not have extra money do in this situation,” the woman said.

Fortunately, she managed to find a hotel and food.

American Airlines did not respond to Insider's request for comment.