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If you want the subway to be cleaner, complain: the MTA has appointed station managers to talk with dissatisfied passengers


ForumDaily New York

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On June 4, the New York City Transit Administration (MTA) announced that station managers would listen to complaints from disgruntled commuters twice a month at subway stations during morning and evening rush hours. Each manager is responsible for about two dozen stations, monitoring their condition, reports Gothamist.

The agency hired these managers in 2018 to improve cleanliness and customer service at the stations. Metro. The initiative was paused during the COVID-19 pandemic but resumed in 2022, according to the MTA.

Sandrea Flowers, who oversees stations in the Bronx and Upper Manhattan, said at a June 4 press conference that she looks forward to talking with passengers.

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“We will listen to customers, interact with them and answer any questions they have on the spot,” she explained.

When can you complain?

Passengers will have the opportunity to meet and share feedback directly with station managers Metro, get information about OMNY, fair and discounted rates, and more. Managers will work twice a month at selected stations in the system on a rotational basis.

Passengers will be able to find information on station screens and posters to find out exactly when and where managers will be working.

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