How to Exchange a Purchase or Get a Refund on an Unwanted Item in New York

Consumer spending hits record highs during holiday weekends. Amny tells you what you need to know about the return and refund policy.

Most shops have different return policies. Buyers need to know the laws that protect them so they can make informed decisions about returning items during the holidays. It's important to understand what to look for when considering return and refund policies.

As the holiday shopping season comes to an end, both gift givers and gift recipients may change their minds about whether they need the item they purchased. There may be some restrictions. It is important for consumers to pay attention to the return and refund policies before making a purchase. This way, you can exchange product, which you will never use, to something you like.

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When making purchases and returning items, it is recommended that you follow these basic tips.

1. Pay attention to the return policy

New York State law requires stores to prominently post their return policy. This information must be available on the merchandise, at the entrance to the store, or near the checkout counter. If a retailer refuses to accept returns, it must clearly notify customers before purchase.

New York State law does not require retailers to accept returns.

2. Understand the return policy

Retailers are not required to provide returns in any particular format. They must clearly describe how the return will be processed — cash, store credit, or exchange — before the transaction occurs. In addition, any potential return fees must be disclosed up front.

3. Keep proof of purchase

Keeping receipts is important, especially if you need to return an item. Gift buyers are advised to request a gift receipt and to keep the original packaging and confirmation numbers.

Any consumers who are having difficulty obtaining a refund can contact the New York State Division for assistance. The Division provides mediation services between consumers and businesses to resolve disputes.

Being aware of these consumer rights can provide a more enjoyable shopping experience and make it easier for customers to exchange items and receive refunds.