New York launches tenant helpline

On July 17th, the Mayor's Office of Public Affairs (PEU) launched a major new resource for New Yorkers - Tenant Helpline.

Such a line has existed since 2020, however, calls were answered by an answering machine. A live operator called back the caller in two or three days. Now operators will immediately answer calls and provide consultations in real time.

The hotline is aimed at helping tenants who find themselves in a difficult situation: the threat of eviction, harassment by the landlord, unacceptable living conditions. Its operators inform tenants in New York about their rights and connect them to useful housing resources, as well as additional city social programs: SNAP, Cash Assistance, Homebase and One-Shot Deals, etc. In addition, they help to apply for housing vouchers.

To contact tenant support, call 311 and say "Tenant Helpline". If you do not speak English, you can ask for an interpreter.

On the subject: Free housing in New York: where to apply for immigrants who need asylum

By connecting to the line of operators, callers will receive answers and assistance more quickly.

"PEU's new Tenant Helpline is a one-stop-shop for tenants to learn about their rights and important housing resources," New York Mayor Eric Adams said. “Every day, New Yorkers work hard to build a better future for themselves, their children, and their families, but we know it's hard for many to get a roof over their heads. This hotline ensures that New Yorkers have the resources they need at their most critical moments, so they no longer have to wait 48 to 72 hours to get help.”