What car to buy in America: 6 car dealers with the best service stations
'23.03.2022'
Nurgul Sultanova-Chetin
A combination of factors ranging from staffing shortages to supply chain issues have led to longer waiting times for appointments at auto service departments, according to a JD Power 2022 study. US Customer Service Index. This means that waiting times for 1- to 3-year-old vehicles have increased by nearly one full day. The total waiting time for premium cars and mass-produced vehicles has stretched to around 4,5 days. Money Talks.
Despite the fact that drivers have to wait, they still trust car dealerships. When asked to rate the statement "I trust the dealership to do complex repairs on my car" on a scale of 1 to 7, the average rating was 6,16.
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Some car brands score higher than others. In terms of luxury brands, five automakers saw their dealerships exceed the segment average score of 866 on a 1000-point scale. The top three and their results were as follows:
- Lexus: 897
- Cadillac: 880
- Porsche: 879
In terms of mass-market brands, dealerships of nine automakers exceed the segment average score of 844. The top three are:
- Mini: 873
- Buick: 872
- Mazda: 856
The news from the poll was not good. When asked how one statement—“Takes responsibility for the mistake made and effectively corrects it”—applied to dealerships on a scale of 1 to 7, the average rating was only 5,91.
This year's survey was based on responses from 67 verified registered vehicle owners and lessees for the 185-2019 model year. The study has been redesigned from previous years to cover emerging trends such as remote vehicle maintenance and app payment methods. car owners were asked about their satisfaction in the following categories, in order of importance:
- service quality;
- service consultant;
- removal by the company of a broken car to the service station;
- car service places;
- service start.
