New York Subway Passengers Can Get Compensated For Poor Service: How To

It seems that for the first time in the 115-year history of the New York subway, the prospect of getting money back for unreliable service has become real. How to get compensation for poor service, on the example of one of the passengers told the publication Daily News.

Designed to replace the MetroCard through 2023, OMNY's new fare collection system allows passengers to receive compensation for poor service on the New York subway.

One of the passengers, 28-year-old Christopher Volpe, took advantage of this opportunity. On September 18, he used a Chase bank card programmed into his smartphone to pass through the turnstiles at the Columbus Circle interchange. While on the platform, he learned that trains on lines A and C were delayed for more than 15 minutes.

Volpe left the station and took a taxi. He later logged into his online Chase account and challenged the $ 2,75 OMNY payment as "a service that was not provided."

The bank returned the money to Christopher's card. A month later, MTA attempted a refund, and Wolpe again challenged the payment. “I filed a complaint under the item“ services that were not provided ”because the train was delayed by more than 15 minutes that day, and they (MTA - Ed.) Did not even update the application until the delay occurred "- said the man.

Until the city's transport department started implementing the OMNY system at metro turnstiles in May 2019, it was almost impossible to get a refund for poor service.

Occasionally, passengers could receive a refund if the MetroCard was out of order. Before the MetroCard was issued in the 1990s, passengers had no way to get a refund for a metro token if they had already lowered it into the turnstile.

But today, since OMNY is paid directly from the bank, it allows passengers to dispute expenses through their bank.

On the subject: Instead of MetroCard: New York Metro Launched Fare

If other passengers are able to refund their fares in the same way as Volpe, then this means that for the first time in the 115-year history of the metro, refunds for unreliable rail links will become real.

Chase spokeswoman Carolyn Evert explained how this happens: “Whenever a customer has a dispute, we always give the cardholder a temporary loan.” However, she did not elaborate on how many OMNY fees have already been canceled by the bank.

MTA spokesman Ken Lovett said the MTA does not "issue refunds for services rendered," noting that the agency wins 99% of OMNY's disputes that it handles.

Wolpe, who regularly complains about the unreliability of the metro on Twitter, said he last received a refund from the MTA last year when he downloaded a special edition of the Gay Pride MetroCard with a 30-day unlimited pass. Less than a month later, the metro pass came into effect and its card was deactivated. “It took me a few follow-up steps over two to three months before they sent me a letter saying the case was closed and that the money would be returned to my credit card. But not the entire amount, but only compensation for the time spent by me, ”said Volpe. He added that it was easy for him to defend his position, as he used OMNY, where the exact time and date of the service he did not receive was indicated.