How to get money for Broadway tickets if the show was canceled due to coronavirus

In connection with the outbreak of coronavirus in New York, public meetings with more than 500 people are prohibited. This means that New York theaters are closing for at least a month. If you have already bought tickets for one of the shows on Broadway, and now want to get your money back, this publication will be useful for you. The publication shared the details USA Today.

According to the source, the chance of a refund depends on whether the event was canceled or rescheduled. If canceled, you will soon get your money back. If the event is postponed, you may have to wait. "Events can be rescheduled to a later date, in which case your ticket will be valid on the new date," the message says.

If you purchased your ticket online, most refund cases will be automatically processed in accordance with the original form of payment. The timing of the refund depends on the particular company.

CreditCards.com analyst Ted Rossman said he had never seen such a huge number of cancellations. According to him, the events are developing so rapidly that not all decisions have been made on whether and how to return money to customers at all.

Refund Ticket Dealers:

• Ticketmaster This seller has event listcanceled or rescheduled to another date. If you purchased tickets for an event that you canceled, you will automatically receive a refund to the card from which you bought them (minus UPS fees). The return deadline is 7-10 business days, the company said. You can also log in to your Ticketmaster account, find your order and select the tickets you want to return.
  If the event is rescheduled, Ticketmaster will contact you by phone or email with information about the new date of the event. If the new date does not suit you, a return button will appear in your order: if the return is approved by the "artist, team, venue or promoter", then you will receive your money back. More information - here.

• Telecharge.com. In this company сообщилиthat for ticket holders of Broadway or New World Stages concerts from March 12 to April 12, funds will be automatically returned to credit cards.
• StubHub. The ticket seller said he would provide a full refund, including fees, for canceled events.
• Seatgeek. If the event is canceled, the owners will receive the funds back in the same way that they paid for the tickets. Return deadlines can take up to three weeks, the company said. If the event is rescheduled, tickets are likely to be valid on the new date, but this will depend on the policy of the venue.
  

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  Buyers will receive updates by email. “In general, if the event is canceled, the buyer will receive a 100% refund,” said spokeswoman Chris Leiden.
  Additional Information - here.

• Vivid seeds. If the event is canceled and not rescheduled, then the customers of this company will receive a full refund, including shipping costs. However, if the event is canceled due to coronavirus, you have the opportunity to get credit in the store at 120%. For rescheduled events, the purchase will most likely be valid on the new date.
  Additional Information - on this site.
• TodayTix. In accordance with company policy, TodayTix will try to contact ticket holders to notify them of ticket refunds or exchanges in case of cancellation or rescheduling of events. “For accurate instructions on any canceled or deferred event, please check the event information online or contact us at [email protected]»- the company said in a statement.
• Theater development fund. The organization said that ticket holders will be automatically refunded. Refunds may take several days before the funds appear on your credit card, the company noted.