MTA opened service centers at New York subway stations: what services are provided there

MetroCard cards will soon be canceled, and the old subway cars will be replaced with new R211. And last December, the MTA announced that glass subway ticket counters would soon be a thing of the past. They will be replaced by new customer service centers. And now we will see what they will look like. Secret NYC.

Earlier this week, the MTA released photos of what the system's new kiosks will look like soon. And we can't deny that we love their sleek new look.

The new “customer service centres” will either take the place of the old kiosks at the stations or be rebuilt. They will be the go-to place for passengers looking for help switching to the OMNY, applying for the Reduced Travel Program, or simply needing help navigating the New York City subway system.

On the subject: Brooklyn schoolchildren are creating a device that will make the New York subway safer: the MTA is already interested

The new centers will feature improved access, equipped with OMNY technology, as well as kiosks allowing access to MTA websites, digital monitors displaying service status updates, and, according to a press release, “a more welcoming visual presentation for customers thanks to the new lighting, branded packaging and awnings”.

Getting rid of the subway's old token booths will allow token agents to interact more directly with New Yorkers. Its staff will move from working in these obsolete booths to assisting subway passengers throughout the station.

Agents at each center will receive specific training on OMNY equipment and customer service functions. Each center will have agents working 24 hours a day, 7 days a week.

The first customer service centers in the metro system opened on February 7 at Coney Island-Stillwell Ave, Atlantic Av-Barclays Center and 161 St-Yankee Stadium stations.

Twelve additional centers will open during this year in all five districts at the following stations:

• St. George (SIR)
• 34 St-Penn Station (1,2,3)
• Flushing–Main St (7)
• Fulton St (2,3,4,5,A,C,J,Z)
• Myrtle–Wyckoff Ave
• 74 St–Jackson Heights–Roosevelt Ave (7,E,F,M,R)
• E 180 St (2,5)
• 125 St (4,5,6)
• Fordham Road (4)
• Times Square–42 St (1,2,3,7,N,Q,R,W,S)
• Sutphin Blvd–Archer Av–JFK Airport (E,J,Z)
• 168 St (1,A,C)