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Bu məqalə Google Translate servisi vasitəsi ilə avtomatik olaraq rus dilindən azərbaycan dilinə tərcümə olunmuşdur. Bundan sonra mətn redaktə edilməmişdir.

Everything in one place: in the USA they created an online scoreboard that shows the delays / cancellations of all flights and the bonuses or compensation you are entitled to

'01.09.2022'

ForumDaily New York

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Travelers will be able to use a new online scoreboard to see what types of guarantees, refunds or compensation are offered by major domestic airlines in the event of a flight delay or cancellation. NBC.

Amid months of mass cancellations and flight delays Department of Transport launched an online customer service management board to help vacationers ahead of Labor Day weekend.
From September 1, travelers will be able to find out what types of compensation are offered by major domestic airlines in the event of a flight delay or cancellation. The online scoreboard is designed to enable travelers to select and prioritize those airlines that offer the best compensation.

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The tablo is part of an extended pressure campaign from official Pete Buttigieg, who has publicly urged major carriers to improve service and transparency after a summer marred by flight cancellations and delays. As summer travel returned to near-pandemic levels, airlines struggled to keep up, with widespread cancellations attributed to staffing shortages, especially among pilots.

“Passengers deserve transparency and clarity about what to expect from an airline in the event of a cancellation or disruption,” Buttigieg said in an Aug. 31 statement. The new tool will help travelers “easily understand their rights, compare airline practices and make informed decisions,” he said.

The scoreboard compares the policies of all major domestic airlines on issues such as catering for delays over three hours and rebooking flights with the same or another airline at no additional cost. The information focuses on so-called controlled cancellations or delays, i.e. those caused by mechanical problems, lack of staff, or delays in cleaning, refueling or baggage handling. Delays or cancellations due to weather or security reasons will not be taken into account.

Screenshot: US Department of Transportation website
Screenshot: US Department of Transportation website

The Department of Transportation hopes the new scoreboard will encourage competition between airlines to ensure maximum transparency and better protection for customers.

Airlines have canceled about 146 flights this year, or 000% of all flights, and nearly 2,6 million flights have been delayed, according to FlightAware tracking service. The cancellation rate is up about one-third from the same period in 1,3, before the pandemic, and the delay rate is up nearly a quarter.

Federal officials blamed many of the outages on airline staffing shortages, which prompted employees to leave after the pandemic began. In response, the airlines blamed the staffing problems on the Federal Aviation Administration, which employs air traffic controllers.

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